Refund policy

Return & Refund Policy

 

We want you to be happy with your Latch purchase. If something isn't right, here's how returns and refunds work.

 

Return window

You have 30 days from the date of delivery to request a return or exchange. To be eligible, the item must be unused, in its original packaging, and in the condition you received it.

 

How to start a return

Email us at [your support email] with your order number and the reason for the return. We'll respond with instructions, generally within 1-2 business days.

 

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the item arrived damaged or defective.

 

Damaged or defective items

If your item arrives damaged, doesn't work as described, or is missing parts, contact us within 30 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no cost to you.

 

Non-returnable items

Items marked as final sale, and any item returned without the required packaging or in used condition, may not be eligible for a refund.

 

Shipping times

Because our products ship directly from our suppliers, delivery typically takes 10-20 business days. This does not affect your 30-day return window, which begins on the date of delivery, not the date of order.

 

Questions

Reach out to us anytime at [your support email] and we'll help sort it out.